Changes4Life Privacy Policy

This website is operated by Changes4Life t/s Mindsparkz Limited .

Changes4Life t/a Mindsparkz Limited (“we”, “us”, “our”) connects clients with qualified, independent therapists. We take your privacy seriously and are committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights.

We collect the following information when you enquire, complete a form, or use our services: Personal identification • Name • Email address • Phone number Client information • Your reason for seeking therapy • Preferences (e.g., therapist gender, modality, availability) • Any information you choose to share in your enquiry or intake form Technical data • IP address • Device information • Cookies and analytics data (Google Analytics 4) Therapist data (if applicable) • Professional details • Qualifications • Insurance information

We use your information to: • Respond to your enquiry • Assess your needs • Match you with the most appropriate therapist • Manage bookings, payments, and administration • Maintain safety and safeguarding standards • Improve our website and services • Comply with legal obligations

Lawful processing Under UK GDPR, our lawful bases are: • To provide you with therapy referral and administrative services • Legitimate interests to operate and improve our business • Consent: when you choose to share sensitive information • Legal obligation: safeguarding, record keeping, and regulatory compliance

We share your personal information only when necessary: With therapists we pass your details to the therapist we believe is the most appropriate for your needs. This includes: • Your name • Contact details • Relevant information from your enquiry or intake form

Therapists are independent practitioners and act as separate data controllers for the therapy they provide. They will maintain their own privacy policies and professional confidentiality obligations.

With service providers We may share limited data with: • Email and communication platforms • Payment processors • Website hosting and security providers • Analytics tools (e.g., Google Analytics) All providers are GDPR compliant.

Safeguarding If we believe someone is at risk of harm, we may share information with emergency services or safeguarding authorities. We will only share what is necessary. We never sell your data.

International transfers Some service providers (e.g., Google) may process data outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

We will keep your details for the following: Enquiry and referral information: up to 12 months • Administrative records: up to 6 years (legal requirement) • Therapist records: according to their professional obligations

You may request deletion at any time unless we are legally required to retain information.

We use cookies and Google Analytics 4 to understand how visitors use our website. This may include: • Page views • Click behaviour • Device and browser information You can manage cookies through your browser settings.

Security We use technical and organisational measures to protect your data, including: • Encrypted website (SSL) • Secure storage • Access controls • GDPR compliant third party providers

Contact us For any questions or data requests: Email: enquries@changes4life.co.uk Address: Changes4Life Ltd, 4 Diddenham Court, Lambwood Hill, Grazeley, Reading RG7 1JQ or Telephone: 0118 2065323